These Terms of Service (“Terms”) govern access to and use of Church Admin, including its websites, applications, and related services (collectively, the “Service”), provided by Davola Technologies LLC (“Davola,” “we,” “us,” or “our”).

By creating an account, accepting an invitation, purchasing a plan, or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service for a church, ministry, fellowship, nonprofit, or other organization (“Organization”), you represent that you have authority to bind that Organization. If you do not agree, do not use the Service.

You must be at least 18 years old and legally capable of entering a binding agreement to create an Organization or purchase services.

Church Admin provides tools for church and ministry administration. Depending on plan, configuration, and availability, features may include:

• Member, first-timer, visitor, group, and department records
• Attendance, schedules, assignments, and follow-ups
• Income, expenses, giving records, reports, and exports
• Forms, public links, submissions, custom fields, and response processing
• Email, SMS preparation, recipient selection, and communication history
• Role-based administration, audit history, and organization settings
• Nikky, a read-only AI-assisted interface for approved records and reports

Church Admin is administrative software. It is not a bank, payment processor, accounting firm, tax preparer, law firm, pastoral-care provider, emergency service, or substitute for professional advice. Organizations remain responsible for reviewing records, reports, communications, and decisions made using the Service.

You are responsible for:

• Providing accurate account and Organization information
• Protecting credentials and promptly reporting suspected unauthorized access
• Assigning the least-privileged appropriate owner, admin, finance, or member role
• Removing access when a person no longer requires it
• All activity performed through accounts you authorize

Owners control billing and other high-impact Organization settings. Role descriptions in the Service are summaries, and actual access may depend on current configuration, plan, and security rules. We may require email verification, reauthentication, or additional checks.

As between Davola and the Organization, the Organization retains its rights in information, files, messages, form responses, reports, and other content submitted to the Service (“Organization Data”). The Organization grants Davola and its service providers a limited right to host, process, transmit, reproduce, and display Organization Data as needed to provide, secure, support, and improve the Service.

The Organization is responsible for:

• Having a lawful basis and all required notices and consents for Organization Data
• Keeping records accurate, relevant, and no more extensive than needed
• Responding to requests from members, visitors, donors, employees, volunteers, and form respondents
• Reviewing imports, merges, field mappings, reports, and changes before relying on them
• Exporting records it is required or wishes to retain

Member merging and certain permanent-deletion actions are intentionally irreversible. Audit records may preserve limited snapshots or event metadata for security, accountability, and legal purposes even after an operational record changes.

Free, Basic, Growth, Pro, Founder, Enterprise, and other plans may have different limits for members, first-timers, management seats, forms, emails, Nikky usage, and other features. Current public limits and prices are shown on our pricing and billing pages or in an applicable order form.

• Limits are enforced automatically and may apply across all authorized users of an Organization.
• Existing records are not automatically deleted merely because a plan is downgraded or a limit is exceeded.
• Actions that increase an over-limit count may be blocked until usage is reduced or the plan is upgraded.
• Features described as beta, preview, pending, or unavailable may not be included in a plan.

We may change plan names, features, limits, or pricing prospectively with reasonable notice when required. Enterprise terms may be modified by a signed order form or other written agreement.

Paid subscriptions are billed in advance through our payment processor on a recurring monthly or annual basis. Unless canceled, subscriptions renew automatically at the then-applicable price. Upgrades may take effect after successful payment and may be prorated. Downgrades, interval changes, and cancellations generally take effect at the end of the current paid term.

Initial Purchase Refund

A first-time paid subscription may be eligible for a full refund if requested within seven calendar days of the initial purchase. Renewals, messaging credits, provider fees, taxes, and charges after that window are non-refundable except where required by law or expressly stated at purchase.

Failed payments may result in a grace period, suspension of paid functionality, or fallback to Free limits without deletion of Organization Data. Applicable taxes may be calculated from billing information and added where required.

Complimentary Founder access does not automatically become a paid subscription. An owner must affirmatively authorize paid renewal.

The Organization is the sender of communications it initiates through Church Admin and is responsible for message content, recipients, timing, and legal compliance. This includes obtaining any required permission, using accurate sender information, honoring unsubscribe and opt-out requests, and complying with CAN-SPAM and other applicable laws, provider rules, and industry standards.

The Organization may select recipients from member, first-timer, visitor, group, department, form-response, or manually supplied information where supported. Recipient tools reduce mistakes but do not establish that a communication is lawful or appropriate.

Delivery, opening, filtering, and receipt are not guaranteed. Messages may be delayed, rejected, filtered, suppressed, or blocked by recipients, providers, carriers, or security systems.

Church Admin provides technical preference and suppression controls, including send-time eligibility checks. These controls do not replace the Organization's responsibility to select lawful recipients, maintain accurate sender and mailing-address information, and honor requests received outside the Service. Attempts to bypass a recipient opt-out or provider suppression are prohibited.

SMS and related messaging features may be delivered through one or more independent messaging providers, carriers, registration partners, and aggregators (“Messaging Providers”). Church Admin may facilitate onboarding, purchase messaging capacity from a Messaging Provider, or resell messaging credits to an Organization.

Messaging credits, carrier charges, registration fees, number fees, and other messaging charges are separate from the Church Admin subscription unless a checkout page or written order expressly says otherwise. Credits are usage units, not cash, deposits, bank balances, or ownership interests. They are not redeemable for cash or transferable between Organizations. The price, included segments, validity, and refund treatment shown at purchase control that purchase.

One message may consume multiple segments based on length, encoding, personalization, attachments, destination, and provider or carrier rules. Estimates are not guarantees. Provider and carrier charges, registration requirements, throughput, and filtering rules may change.

Before sending any message, the Organization must:

• Obtain and retain legally sufficient, recipient-specific consent for the sender and messaging purpose
• Use accurate sender identification and required disclosures
• Honor STOP, revocation, suppression, and other reasonable opt-out requests promptly
• Not rely solely on possession of a phone number as proof of consent
• Comply with the TCPA, FCC rules, state laws, carrier requirements, and Messaging Provider policies
• Not send unlawful, misleading, harassing, emergency, or prohibited content

Suppression and consent tools are safeguards, not legal advice. Church attestations and records do not transfer compliance responsibility to Davola or a Messaging Provider. Provider approval, registration, phone-number availability, deliverability, and uninterrupted messaging are not guaranteed. Messaging Providers may review, filter, block, suspend, or terminate traffic under their own terms and legal obligations.

Message and data rates may apply to recipients. Carriers are not liable for delayed or undelivered messages. SMS must not be used as the sole channel for emergencies, safety-critical notices, or urgent pastoral care.

Organizations may create and publish forms, intake links, and QR codes; collect responses; export responses; map answers to standard or custom person fields; and create or update member and visitor records. Public links may be accessible without a Church Admin account.

The Organization is responsible for:

• Form questions, descriptions, branding, disclosures, and requested information
• Providing an appropriate privacy notice and obtaining required consent
• Restricting collection of sensitive information and protecting shared links
• Reviewing mappings and proposed record changes before saving them
• Handling submissions, exports, and respondent requests lawfully

Anti-abuse controls may reject or challenge submissions. They do not guarantee that a response is genuine, accurate, safe, or submitted by the person named in it.

Nikky is an optional, read-only conversational interface that uses a third-party large-language-model API to interpret requests and present information returned through approved Church Admin tools. Nikky does not receive database credentials or unrestricted database, web, file, or API access.

AI output may be incomplete, outdated, or incorrect. Users must review important answers, calculations, classifications, and reports against underlying records. Nikky is not professional financial, legal, tax, medical, counseling, safeguarding, or pastoral advice. Usage limits may pause Nikky without affecting other Church Admin features.

Organizations may store information about children, religious affiliation, donations, attendance, follow-up needs, and other potentially sensitive matters. The Organization is responsible for determining whether collection is appropriate, limiting access, and obtaining parental, guardian, or other consent required by law.

Church Admin is not directed to children for independent account creation. Organizations should not use public forms to collect government identifiers, payment credentials, medical records, or similarly high-risk information unless expressly supported and lawfully configured.

You may not use the Service to:

• Break the law, violate rights, or evade consent and opt-out requirements
• Send spam, phishing, deceptive, harassing, abusive, or malicious content
• Upload malware or attempt unauthorized access, probing, scraping, or disruption
• Misrepresent identity, authority, consent, nonprofit status, or registration information
• Sell, broker, or exploit personal information without lawful authority
• Reverse engineer or circumvent security, plan, rate, or usage controls except where law permits
• Use the Service for emergency dispatch, life-safety, or other high-risk purposes

We may investigate suspected misuse and cooperate with providers, carriers, regulators, or law enforcement as legally required.

The Service relies on third parties for hosting, authentication, email, payments, fraud and abuse prevention, AI processing, file generation, and messaging. Their services may be governed by additional terms and privacy policies. We are not responsible for third-party services outside our reasonable control.

An Organization may need to provide additional information to a payment or Messaging Provider and may be required to accept provider terms before using a feature. Church Admin does not guarantee that a provider will approve, continue serving, or assign a requested number to an Organization.

Davola and its licensors own the Service, software, design, branding, documentation, and related intellectual property, excluding Organization Data. Subject to these Terms, we grant authorized users a limited, revocable, non-exclusive, non-transferable right to use the Service for the Organization’s internal administration.

If you provide feedback, you grant us permission to use it without restriction or compensation, provided we do not publicly identify confidential Organization Data in doing so.

The Service is provided “as is” and “as available.” We may maintain, modify, replace, suspend, or discontinue features. We do not warrant uninterrupted availability, error-free operation, delivery of communications, preservation of every record, or fitness for a particular purpose. Free plans have no service-level agreement.

Beta, preview, and provider-pending features may change or never become generally available. Organizations should maintain exports or independent records where required for legal, financial, pastoral, or operational continuity.

An owner may cancel a subscription through available billing tools. Cancellation stops future renewal but generally does not shorten the current paid term. Subscription cancellation is not an Organization deletion request.

We may restrict or suspend access for nonpayment, security risk, unlawful conduct, provider or carrier direction, violation of these Terms, or harm to the Service or others. Where reasonable, we will provide notice and an opportunity to cure.

A separately confirmed permanent-deletion action may remove Organization Data, subject to backups, legal obligations, billing records, fraud-prevention data, suppression records, and non-user-deletable audits that we are permitted or required to retain.

To the maximum extent permitted by law, Davola disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant the accuracy of user-entered data, generated reports, AI output, recipient matches, consent records, provider estimates, tax results, or accounting classifications.

To the maximum extent permitted by law, Davola and its affiliates, officers, employees, contractors, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost revenue, donations, data, goodwill, or opportunities; communication failures; regulatory penalties; or business interruption.

Our aggregate liability arising from the Service will not exceed the greater of (a) the amount paid to Davola for the affected Service during the 12 months before the event giving rise to the claim or (b) US $100. Some jurisdictions do not allow certain limitations, so portions of this section may not apply.

To the extent permitted by law, the Organization will defend, indemnify, and hold harmless Davola and its affiliates, officers, employees, and contractors from third-party claims, losses, fines, and reasonable expenses arising from Organization Data, messages, forms, consent practices, use of the Service, violation of these Terms, or violation of law or another person’s rights.

Before filing a formal claim, each party agrees to give the other a written description of the dispute and 30 days to attempt an informal resolution. Notices to Davola may be sent to hello@churchadmins.com.

Except for eligible small-claims matters or requests for injunctive relief concerning misuse or intellectual property, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules. Claims may not be brought as a class, collective, consolidated, or representative action.

You may opt out of arbitration by emailing hello@churchadmins.com within 30 days after first accepting these Terms, stating your name, Organization, account email, and intent to opt out. These Terms are governed by Tennessee law, without regard to conflict-of-law rules, and courts located in Tennessee have exclusive jurisdiction over claims not subject to arbitration.

These Terms, the Privacy Policy, any order form, and any incorporated policies are the entire agreement for the Service. If an order form conflicts with these Terms, the order form controls for that purchase. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. Headings are for convenience only.

We may update these Terms. If a change is material, we will provide reasonable notice through the Service, by email, or by updating the Effective Date. Continued use after the updated Terms take effect constitutes acceptance, except where law requires additional consent.

Davola Technologies LLC
Email: hello@churchadmins.com